SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
All products are hand poured and prepared with care. Please allow three to five business days for order processing before shipment. During launches, promotions or high volume periods, processing times may be slightly extended. We always do our best to get your order to you as quickly as possible without compromising quality.
Shipping Rates and Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery times vary depending on the carrier and destination. Once your package has been shipped, you will receive a confirmation email with tracking information so you can follow its journey to your doorstep.
Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.
Local Delivery or Pickup
We may offer local delivery or pickup options within our community. If available, these options will appear at checkout.
Incorrect Addresses
Please double check your shipping information before completing your order. We are not responsible for packages shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible and we will do our best to assist before the order ships.
Lost or Delayed Packages
Once your order has been handed over to the carrier, we are not responsible for delays, lost packages or transit issues. If your package is delayed, we recommend contacting the shipping carrier directly with your tracking number. Of course, if you need support, we are always happy to help guide you.
Damaged Items
We carefully package each order to ensure it arrives safely. If your item arrives damaged, please contact us within forty-eight hours of delivery with your order number and clear photos of the damaged product and packaging. We will work with you to make it right.
Warm Weather Shipping
Candles are sensitive to heat. During warmer months, minor sweating may occur, but this does not affect the performance or quality of your candle. We recommend bringing your package indoors as soon as possible after delivery to avoid heat exposure.
RETURN & EXCHANGE POLICY
Due to the nature of our products, all sales are final and we do not accept returns.
Because our candles and self-care items are personal use products, we are unable to restock or resell them once they have left our hands. We appreciate your understanding.
Exchanges
We only offer exchanges in the case of items damaged during shipping or if you receive the wrong product.
If your order arrives damaged, please contact us within forty-eight hours of delivery with your order number and clear photos of the product and packaging. Once reviewed, we will gladly send a replacement of the same item if available.
We are committed to making sure you have a positive experience and will always do our best to make things right within these guidelines.
If you have any questions before purchasing, please reach out. We are happy to help you!